Key words: Emotional intelligence, employees, Labor

Word cloud

Interconnectedness

Interconnectedness

Missed connections

Community pairs with high citation-based distance but low semantic distance

From

To

Diff. Score

Citation-Based Distance (Z)

Semantic Distance (Z)

c04: Emotional Intelligence

c60: Temperament

2.11

1.12

-0.99

c61: Media

c04: Emotional Intelligence

2.15

1.28

-0.87

c49: Play

c04: Emotional Intelligence

2.1

1.17

-0.93

c66: Experience (music)

c04: Emotional Intelligence

2.08

1.22

-0.86

c53: Dark tourism

c04: Emotional Intelligence

1.99

1.11

-0.88

Central articles

  1. Emotional intelligence meets traditional standards for an intelligence

    J. Mayer, D. Caruso, P. Salovey. 1999.

  2. Expression of Emotion as Part of the Work Role

    A. Rafaeli, R. I. Sutton. 1987.

  3. Emotion in the Workplace: A Reappraisal

    B. Ashforth, R. Humphrey. 1995.

  4. Emotion regulation in the workplace: a new way to conceptualize emotional labor.

    A. Grandey. 2000. Journal of occupational health psychology

  5. Emotional Labor in Service Roles: The Influence of Identity

    B. Ashforth, R. Humphrey. 1993.

  6. Development and validation of a measure of emotional intelligence.

    N. Schutte, J. Malouff, L. Hall, D. J. Haggerty, J. T. Cooper, C. Golden, L. Dornheim. 1998.

  7. The Dimensions, Antecedents, and Consequences of Emotional Labor

    J. A. Morris, D. C. Feldman. 1996.

  8. The Ripple Effect: Emotional Contagion and its Influence on Group Behavior

    Sigal G. Barsade. 2002.

  9. WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY

    A. Grandey. 2003.

  10. Emotional attention, clarity, and repair : Exploring emotional intelligence using the Trait Meta-Mood Scale

    P. Salovey, J. Mayer, S. Goldman, C. Turvey, T. Palfai. 1995.